Shipment Processing Time All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Certain products (Ruff Land Performance Kennels) may have longer lead times. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

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Shipment to P.O. boxes or APO/FPO addresses Green Mountain K-9 ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes Green Mountain K-9 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages Green Mountain K-9 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy We currently do not ship outside the U.S.

 

Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

Contact Us If you have any questions about our Fulfillment and Shipping Policy, please contact us at: info@greenmountaink9.com